Abstracts – Browse Results
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Forsythe, P (2008) Modelling customer perceived service quality in housing construction. Engineering, Construction and Architectural Management, 15(05), 485–96.
Hassanein, A A G and Nemr, W E (2008) Claims management in the Egyptian industrial construction sector: a contractor's perspective. Engineering, Construction and Architectural Management, 15(05), 456–69.
- Type: Journal Article
- Keywords: construction industry; Egypt
- ISBN/ISSN: 0969-9988
- URL: http://www.emeraldinsight.com/10.1108/09699980810902749
- Abstract:
Purpose: This research aims at providing a better insight of the status of claims management in general, and change order claims in particular, from the contractor’s perspective with respect to the Egyptian industrial construction sector, as they proved to be the main cause of claims in this sector. Design/methodology/approach: A questionnaire survey discussing the most persistent issues of claims management in general, and change order claims in particular, was conducted on a selected sample of construction industrial companies. Findings: The results demonstrated that claims management in the Egyptian industrial sector has been suffering from a variety of obstacles, including lack of proper notification procedures in public contracts and poor documentation management. Change orders had been actually lost due to poor documentation. Oral change orders were present in approximately 76 per cent of the projects; half of which resulted in loss of rights due to improper documentation, which was largely attributed to the lack of contract awareness of the site team, and to the "fear of consultant phenomenon". Practical implications: The paper presented several recommendations for improving claims management including the formation of a standard form of contract general conditions for the Egyptian industrial sector, and applying a methodological approach for change orders quantification. Originality/value: The increasing number of international companies contemplating construction projects in Egypt, and the significant problems with regards to claims propagation and management, addressed the need to conduct such study that targets one of the most challenging areas in the Egyptian construction industry.
Ling, F Y Y and Chan, A H M (2008) Internationalizing quantity surveying services. Engineering, Construction and Architectural Management, 15(05), 440–55.
Panuwatwanich, K, Stewart, R A and Mohamed, S (2008) The role of climate for innovation in enhancing business performance: The case of design firms. Engineering, Construction and Architectural Management, 15(05), 407–22.
Shakantu, W, Muya, M, Tookey, J and Bowen, P (2008) Flow modelling of construction site materials and waste logistics: A case study from Cape Town, South Africa. Engineering, Construction and Architectural Management, 15(05), 423–39.
Uher, T E and Brand, M C (2008) Claimants' view of the performance of adjudication in new South Wales. Engineering, Construction and Architectural Management, 15(05), 470–84.